Willage Support

Willage is a private household coordination app for Hong Kong families and domestic helpers. This page explains how to get help, report a problem, or ask a question about the app.

Contact us

Email our support team at support@hellowillage.com. We aim to reply within 2 business days.

Please include the device you are using (for example, iPhone), the app version (Settings → About), and a short description of the issue so we can help you faster.

How to get help

Frequently asked questions

How do I create an account?

Open the app and sign up with your email address, or use Sign in with Apple or Google. Creating and using a Willage account is free.

How do I join or create a household?

After signing in, you can create a new household or join an existing one using an invite link or QR code shared by a household member.

How do I invite a family member or helper?

In the app, go to Settings → Members and share the invite link or QR code. The person can join your household from their own device.

Is the app free?

Yes. Willage is free to download and use. There are no in-app purchases or paid subscriptions. The in-app “wallet” is only a tool for households to record petty-cash and expense amounts between members — no real money is collected or processed through the app.

How do I reset my password?

On the sign-in screen, tap Forgot password and follow the email instructions. If you signed in with Apple or Google, manage your password through that provider.

How do I delete my account?

In the app, go to Settings → Delete Account, or email support@hellowillage.com and we will remove your account and associated data.

How is my data used with AI features?

Some optional features (chat translation and the in-app assistant) send the text you choose to translate or ask about to a third-party AI provider to generate a response. See our Privacy Policy for details.

Open the app

Web app: https://web.hellowillage.com